Alteogen Inc. (hereinafter referred to as the "Company") values the privacy of its customers and complies with the “Act on Promotion of Information and Communications Network Utilization and Information Protection”.
The Company will notify any amendments to the privacy policy through a pop-up announcement on the website.

ο This policy has been in effect since 2023.

Collected Personal Information Items

The Company collects the following personal information through online inquiries to gather and utilize user information.

• ο Items collected: Title, Email, Content, Attached Files, Access Logs
• ο Method of collection: Online inquiries

Purpose of Collecting and Using Personal Information

The Company utilizes the collected personal information for the following purposes.

• ο To respond to online inquiries, provide service measures, and for purposes related to utilizing user information.

Retention and Use Period of Personal Information

The Company, in principle, destroys personal information without delay once the purpose of collecting and using the information is achieved. However, the following information will be retained for the period specified below.

A. Reason for Retaining Information According to the Company's Internal Policy

- Records of Misuse

Reason for Retention: Prevention of fraudulent use

Retention Period: 1 year

B. Reason for Retaining Information According to Relevant Laws and Regulations

In cases where retention is required under relevant laws and regulations such as the Commercial Act and the Act on the Consumer Protection in Electronic Commerce, the Company retains member information for the period specified by the applicable laws. In such cases, the Company uses the retained information solely for the purpose of retention, and the retention periods are as follows.

- Records of contracts or withdrawal of subscription

Reason for retention: Act on the Consumer Protection in Electronic Commerce

Retention period: 5 years

- Records of payment and supply of goods

Reason for retention: Act on the Consumer Protection in Electronic Commerce

Retention period: 5 years

- Records of electronic financial transactions

Reason for retention: Electronic Financial Transactions Act

Retention period: 5 years

- Records of consumer complaints or dispute resolution

Reason for retention: Act on the Consumer Protection in Electronic Commerce

Retention period: 3 years

Destruction Procedures and Methods of Personal Information

The Company, in principle, destroys personal information without delay once the purpose of collecting and using the information is achieved. The destruction procedures and methods are as follows.

• ο Destruction Procedure

  The information you provided for membership registration, etc., is transferred to a separate database (or a separate document box in the case of paper) after the purpose is achieved, and is stored for a certain period according to internal policies and other related legal requirements for information protection (refer to retention and use period), after which it is destroyed.
  Personal information transferred to a separate database will not be used for any purpose other than retention unless required by law.

• ο Destruction Methods

  - Personal information stored in electronic file form is deleted using technical methods that make record reproduction impossible.

  - Personal information printed on paper is destroyed by shredding or incineration.

Provision of Personal Information

The Company, in principle, does not provide users' personal information to external parties. However, exceptions are made in the following cases:

• - When necessary for product delivery, installation, or A/S (after-sales service) (name, mobile phone number, installation area address)
• - When users have given prior consent
• - When necessary for product delivery, installation, or A/S (name, mobile phone number, installation area address)

Entrustment of Collected Personal Information

The Company does not entrust customers’ information to external parties other than contracted delivery, installation, and A/S (after-sales service) providers without the customer’s consent. If such a need arises in the future, the Company will notify customers of the entrusted parties and the entrusted tasks and, if necessary, obtain prior consent.

Rights of Users and Legal Representatives and How to Exercise Them

Users and legal representatives may, at any time, view or correct their own personal information or that of children under the age of 14 registered in the system and may also request account cancellation.
To view or correct personal information of the user or a child under the age of 14, click “Change Personal Information” (or “Edit Member Information,” etc.). To cancel membership (withdraw consent), click “Withdraw Membership” and complete the identity verification process to directly access, modify, or delete the information.
Alternatively, you may contact the person responsible for personal information management in writing, by phone, or by email, and prompt action will be taken.
If you request correction of any errors in your personal information, the Company will not use or provide the relevant personal information until the correction is completed.

Also, if incorrect personal information has already been provided to a third party, the Company will promptly notify the third party of the correction results to ensure that the correction is made.
Personal information that has been deleted or canceled at the request of the user or legal representative will be handled in accordance with the “Retention and Use Period of Personal Information” specified by the Company, and will not be accessed or used for any other purposes.

Installation, Operation, and Refusal of Automatic Personal Information Collection Devices

The Company operates “cookies” and similar devices that periodically store and retrieve your information. A cookie is a very small text file sent by the server operating the Company’s website to your browser and stored on your computer’s hard disk. The Company uses cookies for the following purposes.

• ▶ Purpose of Using Cookies, etc.

  To analyze the access frequency and visit times of members and non-members, understand user preferences and interests, track user activity, and measure participation in various events and visit counts, thereby providing targeted marketing and personalized services.
  You have the option to accept or decline cookies. Therefore, you can set your web browser to accept all cookies, to confirm each time a cookie is stored, or to reject all cookies entirely.

• ▶ How to Refuse Cookie Settings

  For example, to refuse cookie settings, you can choose the options in the web browser you use to either allow all cookies, confirm each time a cookie is stored, or refuse the storage of all cookies.
  Example of setting method (for Internet Explorer): Tools > Internet Options > Privacy at the top of the web browser
  However, if you refuse to allow cookies, there may be difficulties in providing some services.

Personal Information Complaint Service

The Company designates the relevant department and the person responsible for personal information management as follows to protect customers’ personal information and handle complaints related to personal information.

Person in Charge of Personal Information Management

Name : Byung-kyu Lee

Email : bklee@alteogen.com

Phone Number : +82-42-867-8887

You may report any complaints related to the protection of personal information that arise from using the Company’s services to the person in charge of personal information management or the relevant department. The Company will respond promptly and adequately to users’ reports.

If you need to report or seek consultation regarding other personal information infringements, please contact the following organizations:

• 1. Personal Dispute Mediation Committee (www.1336.or.kr/1336)
• 2. Korea Information Security Agency (Information Protection Mark Certification Committee) (www.eprivacy.or.kr / 02-580-0533~4)
• 3. Supreme Prosecutors’ Office Cyber Crime Investigation Center (http://icic.sppo.go.kr / 02-3480-3600)
• 4. National Police Agency Cyber Terror Response Center (www.ctrc.go.kr / 02-392-0330)